FAQ

Support:

Business hours:

Monday through Friday, 8AM – 5PM PDT.

Contact:

Toll free: +1-877-244-4146

Email: [email protected]

Shipping cutoff is 3:30PM PDT daily.

Orders:

Do I need an account to place an order? 

No.  If you do not already have an account, one will automatically be generated for you and a temporary password emailed to the email address provided at checkout. With this account, you will be able to track your orders and view any previous order history.  A confirmation email will be sent with your password for you to access your account. 

When will I receive my order acknowledgment?

You will receive your order confirmation details immediately after order checkout, log into your account and shipping status will display there for your convenience.

When will I receive my tracking information?

You will receive order tracking details as soon as they become available by the courier shipping details become available once received after checkout, log into your account and shipping status will display there for your convenience.  Orders usually ship 1-2 business days after receipt of payment.

When will I be charged?

Credit card : Charges will apply immediately.

Credit Account : Charges will incur based on the terms of your account.  Standard terms are 30 days.

When will I receive a copy of my invoice?

As soon as your order has shipped, a copy of the order invoice will be sent to the email address provided with the order and a copy accessible in your Tag-Connect account listed with your orders.

Can I view my order history?

To view previous purchases, sign into your Tag-Connect account.

Can I cancel an order once I’ve checked out?

Please contact [email protected] for assistance.

Can I edit an order once I’ve checked out?

Please contact [email protected] for assistance.

How long does it take for a refund to be processed?

Please contact [email protected] for assistance.

Custom Order:

Please contact [email protected] for assistance.  Customization can take 1-2 weeks added time. FTDI cables and EdgeConnect cables are made to order.  

What should I do if the product I’m searching for is out of stock or no longer available?

Please contact [email protected] for assistance.

Products:

How do I get technical assistance?

Please contact [email protected] for assistance. 

Can I get early access to your newest products online?

Check our website frequently as new products are added often!  Regular updates and email alerts coming soon!  

What should I do if the product I’m searching for is out of stock or no longer available?

Please contact [email protected] for assistance.